TL;DR: We collect the minimum data needed to monitor your URLs and send alerts. We don’t sell your data.
1) Scope
This Privacy Policy explains how StatusMonkey (“we”, “us”) collects, uses, and shares information when you use our website and services.
2) Information We Collect
- Account Data – name, email, password (hashed).
- Monitoring Data – URLs/APIs you register, check intervals, incident history.
- Notification Data – email addresses, phone numbers for alerts.
- Usage & Device Data – log files, IP address, browser/OS, timestamps.
- Payment Data – billing contact and limited payment details processed via our payment processor (we don’t store full card numbers).
- Cookies & Similar – used for authentication, preferences, analytics, and fraud prevention.
3) How We Use Information
- Provide and improve monitoring, alerts, dashboards, and status pages.
- Authenticate users, maintain security, and prevent abuse.
- Process payments and manage subscriptions.
- Send service, incident, and billing communications.
- Comply with legal obligations.
4) How We Share Information
- Service Providers – e.g., email/SMS, hosting, analytics, payment processing. They may only use data to perform services for us.
- Legal – to comply with law, protect rights, or respond to lawful requests.
- Business Transfers – in connection with a merger, acquisition, or asset sale.
5) Data Retention
We retain personal data only as long as necessary for the purposes described or as required by law. You can request deletion; some records (e.g., billing) may be retained as required.
6) Security
We use industry‑standard safeguards. No method of transmission or storage is 100% secure.
7) Legal Bases (EEA/UK users)
We rely on contract performance, legitimate interests (e.g., service improvement, fraud prevention), consent (where required, such as certain marketing), and legal obligations.
8) Your Rights
- Access, update, correct, or delete your information.
- Object or restrict certain processing.
- Portability of data you provided to us.
- Withdraw consent where processing is based on consent.
To exercise rights, email contact@statusmonkey.co. We may need to verify your request.
9) California Privacy (CCPA/CPRA)
- We do not sell or share personal information for cross‑context behavioral advertising.
- California residents may request access, deletion, correction, and information about our disclosures.
- Use the contact email below to submit requests. We will not discriminate for exercising your rights.
10) Children
The Service is not directed to children under 13 and we do not knowingly collect their personal information.
11) International Transfers
We may transfer, store, and process information in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.
12) Cookies
You can control cookies through your browser settings. Disabling essential cookies may impact sign‑in or service functionality.
13) Do Not Track
Some browsers send a “Do Not Track” signal; our Service does not respond to DNT signals.
14) Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will post the updated version with a new effective date.
15) Contact
Questions or privacy requests? Email contact@statusmonkey.co.